No Fix No Fee

At Phillips IT we believe that if we can't fix a problem you shouldn't get charged for it. After all if the problems not been fixed what have we actually done?

Conditions

If we are able to fix the problem, but are prevented from completing the work after the customer requests that we don’t continue, then the customer is charged for our time spent up to that point.

If we are able to resolve the problem, but are prevented from doing so because the customer does not possess the required software, drivers or license, and are unwilling to purchase the required software, drivers or license then the customer is charged for our time spent to that point.

If we identify that a failed component needs to be replaced and the customer decides not to proceed with the replacement of the component, then the customer is charged for our time spent to that point.

Our no fix, no fee covers both onsite and remote support.

This policy does not cover consultancy and design services.